FREQUENLY ASKED QUESTIONS

SHIPPING

>
What courier companies do you use?
All orders are shipped using DHL express service.

What countries do you deliver to?
We provide a worldwide shipping service.

Do I have to pay customs and import charges?
The shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes unfortunately at this point the responsibility of the purchased goods passes to you.

Can I track my shipment? Once your order is shipped the shipping company will provide you with a tracking number if you don’t receive it please contact us at customercare@sensistudio.com or call us +1. 305.428.2323

What happens if my order isn’t delivered on time?
If your order is not delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as possible; contact our customer care team.

Do you accept deliveries to hotels?
Yes, we accept deliveryes to hotels, please inform our customer care team the time frame you will remain in the hotel to avoid delays.

SECURE PAYMENT

>
What courier companies do you use?
All orders are shipped using DHL express service.

What countries do you deliver to?
We provide a worldwide shipping service.

Do I have to pay customs and import charges?
The shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes unfortunately at this point the responsibility of the purchased goods passes to you.

Can I track my shipment? Once your order is shipped the shipping company will provide you with a tracking number if you don’t receive it please contact us at customercare@sensistudio.com or call us +1. 305.428.2323

What happens if my order isn’t delivered on time?
If your order is not delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as possible; contact our customer care team.

Do you accept deliveries to hotels?
Yes, we accept deliveryes to hotels, please inform our customer care
team the time frame you will remain in the hotel to avoid delays.

RETURNS EXCHANGE

>
What courier companies do you use?
All orders are shipped using DHL express service.

What countries do you deliver to?
We provide a worldwide shipping service.

Do I have to pay customs and import charges?
The shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes unfortunately at this point the responsibility of the purchased goods passes to you.

Can I track my shipment?
Once your order is shipped the shipping company will provide you with a tracking number if you don’t receive it please contact us at customercare@sensistudio.com or call us +1. 305.428.2323

What happens if my order isn’t delivered on time?
If your order is not delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as possible; contact our customer care team.

Do you accept deliveries to hotels?
Yes, we accept deliveryes to hotels, please inform our customer care team the time frame you will remain in the hotel to avoid delays.